FAQs
How do I return or exchange an item?
Get in touch with our customer care team to arrange a return and or exchange. Please note that we cannot accept returns on beds if the vacuum seal has been broken.
What types of Payment do you accept?
We accept all payments by Visa, Mastercard And PayPal.
We offer international shipping. Email our customer care team for a quote
What if the item I ordered arrives broken or damaged?
Get in touch with our customer care team so we can arrange a replacement and or refund
Where do you ship from?
We ship from our warehouse in Melbourne
What are your delivery times?
We aim to get your orders out for delivery within 1-2 working business days. Please expect to receive your beds 4-5 business working days.
How do I care for my Boucle Bed / Travel Bed?
Our boucle covers are suitable for machine washing on a delicate cycle. These covers are quick drying. Please do not tumble dry, iron or dry clean covers.